We may collect personal and health-related information, including but not limited to:

• Full name, address, phone number, email
• Date of birth and emergency contact details
• Health conditions and medical history (with consent)
• Insurance or payment information
• Employment and background details (for applicants and employees)

We use your information to:

• Provide and manage personal care services
• Communicate with clients, families, and caregivers
• Process payments and insurance claims
• Recruit, hire, and train employees
• Comply with legal, insurance, and regulatory obligations

We do not sell or rent your personal information. We may share information with:

• Authorized healthcare providers
• Insurance companies (with consent)
• Law enforcement or government agencies, if required by law
• Business partners or vendors that assist in service delivery (bound by confidentiality agreements)

We implement a variety of security measures to protect your personal data:

• Encrypted data storage
• Secure file transfer protocols
• Restricted access to sensitive information
• Staff training on privacy and confidentiality

You have the right to:

• Access your medical records – You can request a copy (paper or electronic) of your medical records.
• Request corrections – You may ask us to correct inaccurate or incomplete health information.
• Request confidential communications – You can request that we contact you in a specific way (e.g., only by mail).
• Limit what we use or share – You can ask us not to share certain health information, though we are not required to agree.
• Get a list of disclosures – You can ask for a list of times we’ve shared your information for up to six years.
• Choose someone to act for you – If you have given someone medical power of attorney or they are your legal guardian, that person can exercise your rights.
• File a complaint – You can file a complaint with us or the U.S. Department of Health and Human Services if you believe your rights are violated.

We typically use or share your health information to:

• Treat you – Share information with healthcare providers involved in your care.
• Run our organization – Improve quality of care, staff training, and operational processes.
• Bill for services – Contact insurance companies or billing providers.

We may also share your information:

• With public health or legal authorities as required by law
• For workers’ compensation, law enforcement, or government functions
• To respond to lawsuits or legal actions
• To prevent serious threats to health or safety

We will never sell your information or share your details for marketing or fundraising purposes without your written consent.

• We are required by law to maintain the privacy and security of your protected health information (PHI).
• We will notify you if a breach occurs that may have compromised the privacy or security of your PHI.
• We must follow the duties and privacy practices described in this notice and give you a copy upon request.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you give us permission, you may change your mind at any time.

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We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how we handle your information, contact:

Continuity Care
[Address]
[Phone Number]
[Email Address]